Frequently Asked Questions

Our delivery times are between 2 and 4 weeks (excluding holiday periods or Christmas). 

For all shipments in mainland France, French Overseas Territories, and countries bordering mainland France, we use Colissimo (home or relay point). For all other international shipments, we use DHL. 

We advise you to place your order as soon as possible. As previously mentioned, our manufacturing lead times are between 2 and 4 weeks (excluding holiday periods or Christmas). 

For any request, please do not hesitate to send us an email at the following address: perceval@couteau.com or call us at 04 73 51 71 10. 

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Absolutely! Just indicate 2 different addresses when filling out your form when validating your order. If you have any doubts, you can leave a comment when validating your cart, or you can contact us directly by email at the following address: perceval@couteau.com or by phone at 04 73 51 71 10. 

Of course! Do not hesitate to send us an email at the following address: perceval@couteau.com or call us at 04 73 51 71 10. 

Yes, it is possible, but only in mainland France.

Yes, of course, you can check the box "Yes, it is a gift. Do not include the invoice with the delivery" when validating your order. 

You can indicate a personalized note in the comments. We will then write a handwritten card that we will include with the shipment. 

This option is not available. 

We accept payments by Credit Card (Visa, Mastercard, Amex, others) or Paypal. 

We do not accept payment in installments. 

When your package is shipped, you will receive an email informing you of the tracking number of your order (with the carrier used). 

Only the shape of the blade differs between the 2 knives. The 888 blade is long and straight, while the 9.47 blade is smaller and slightly more rounded. Apart from this difference, the handles and steel used are the same for these 2 models. 

The Ubac is the counterpart of the Adret. Almost identical in shape, they differ in their finishes. The Ubac is slightly more rounded, is made with 6 hollow pan screws, and has a counter-edge on the blade. The Adret, on the other hand, has sharper edges, is made with mosaic rivets, and does not have a counter-edge on its blade. 

Open, there is no difference between the 2 knives. They are the same size, same handle, same steel, same blade locking system (liner lock). The difference is visible once the knives are closed. Indeed, unlike the L08, the L10 has a lens, allowing one-handed opening. 

Upon receipt of your order, an automatic email will be sent to you with a gift card code. Once in your customer area, click on "My gift cards", then "Activate a gift card". Then enter the code you received by email. Your gift card is then available and ready to be used for your purchase. 

For more information, you can contact us directly by email at the following address: perceval@couteau.com or by phone at 04 73 51 71 10.

For any specific request, you can contact us directly by email at the following address: perceval@couteau.com or by phone at 04 73 51 71 10. 

Again, please feel free to contact us directly by email at the following address: perceval@couteau.com or by phone at 04 73 51 71 10.

We recommend not exceeding 15 characters (including spaces). However, if you wish to engrave more, we can do it without any problem. The 15 characters are just a recommendation.

We can only engrave the blade of your knives.

Absolutely. Here is an example. Guilloching is available upon request. Please contact us directly by email at the following address: perceval@couteau.com or by phone at 04 73 51 71 10.

We can do your guilloching on folding knives only (Le Français, the L08, the Vendredi).

We do the guilloching on the back of the handle.

The cost is 30 € for this option.

Absolutely, you just need to write in the comments what you want as engraving for each of the knives in the set. (this question does not apply to individually purchased knives, as customization is done per knife)

Yes, you can engrave both the blade and the back on the same knife.

The cost is 10 € per engraving. For example, for a set of 6 table knives with customization, the cost is 60 € (10 € per knife). For a knife engraved on the blade and on the back, the option will cost 20 € (10 € for the blade engraving and 10 € for the back engraving).

All our knives are made in our workshop, in Thiers, Auvergne.

You can buy our knives on our website couteau.com or in many cutlery shops throughout France.

We offer 2 different packaging options: either the knife is wrapped in kraft paper if it is purchased individually, or the knives are stored in a wooden box (packaging by 2 or by 6).

All our kitchen knives are packed in individual boxes.

Each folding knife is sent in an individual box.

Absolutely. You will find it under the foam and presentation card of the knife.

At Atelier Perceval, we are committed to contributing to the preservation of our beautiful planet. That's why we now use eco-friendly packaging. Our packing peanuts are made from cornstarch, 100% biodegradable, compostable, and water-soluble. The bubble wrap is 100% recyclable and reusable. And of course, the packaging boxes are recyclable!

Several options: either you use a sharpening steel or a sharpening stone. Or, if you are not confident doing it yourself, you can opt for our maintenance service, which can be booked directly on our website: Knife Maintenance - Atelier Perceval.

No problem, you can contact us directly and quickly by email at the following address: perceval@couteau.com or by phone at 04 73 51 71 10 or leave us a message on our contact form: Contact us (couteau.com).

Yes, again, it's possible. In this case, please contact us directly by email at the following address: perceval@couteau.com or by phone at 04 73 51 71 10 or leave us a message on our contact form: Contact us (couteau.com). Please note, you have 14 days to notify us after receiving your order. After this period, we will no longer be able to accommodate your request.

Of course! Just like the previous points, please contact us directly by email at the following address: perceval@couteau.com or by phone at 04 73 51 71 10 or leave us a message on our contact form: Contact us (couteau.com).

Very easy: upon receipt of your knife maintenance reservation, you will receive an email with a shipping label allowing you to send us your knife(s). Once received at the workshop, we will maintain them as agreed and ship them back to you as soon as possible to the address you have chosen.

Several scenarios: the liner can be cleaned by you using a toothpick (see the video). If the problem persists after cleaning your liner lock with a toothpick, we advise you to send us your knife to the following address: Atelier Perceval, 20 avenue des Etats-Unis, 63300 Thiers. 

We advise you to return the knife to us so that we can adjust the blade play in the workshop. 

Atelier Perceval guarantees all its knives for 2 years from the day the product is handed over to the Customer. The cost of the replacement part and labor are included in this warranty. Shipping costs are borne by the Customer. However, products that have not been used or maintained in accordance with the recommended maintenance advice, items that have been disassembled, and damage due to oxidation are excluded from the warranty. 

We recommend holding your knife at an angle between 10° and 15° when sharpening.

For any request, please contact us directly by email at the following address: perceval@couteau.com or by phone at 04 73 51 71 10 or leave us a message on our contact form: Contact us (couteau.com). 

We do not welcome the public to our production site. 

We do not sell spare parts. 

For any custom-made production, please contact us directly by email at the following address: perceval@couteau.com or by phone at 04 73 51 71 10 or leave us a message on our contact form: Contact us (couteau.com).